How do credits work?
One credit processes one second of video. A 30-second clip uses 30 credits. Credits are added every month while you are subscribed.
Do my credits expire?
No. Unused credits roll over to the next month for as long as you stay subscribed.
Can I try it before paying?
Yes. Free accounts get 10 free seconds every week (480p, no watermark), so you can check the result on your own video before you pay. No card is needed.
Can I pay once instead of subscribing?
Yes. Credit packs are a one-time payment for 100, 400 or 1,000 seconds of video. Pack credits never expire and export in Full HD 1080p.
What if a video fails?
Failed jobs never cost credits. The credits go back to your account automatically.
What is the free re-do?
If a result is not right, change the areas or the tool and process the same video once more at no cost, within 24 hours of the first result.
Can I get a refund?
Yes. If you are not happy with your first payment, a plan or a pack, email support@wipeai.cloud within 7 days and we refund it in full. No reason is needed.
Can I cancel anytime?
Yes. Cancel in one click from your account through the Stripe billing portal. You keep your plan and credits until the end of the billing period.
What happens to my credits if I cancel?
Credits you already have stay in your account and you can still use them. New credits stop at the end of the billing period.
Why is yearly 12 months for the price of 6?
You pay for the year up front, so the yearly price is half the monthly price. You still get your credits every month, and the yearly plan comes with the same 7-day money-back guarantee.
Is the Creator first month really $9.99?
Yes. The first month of Creator is $9.99, then $19.99 per month. You can cancel before it renews.
What if I run out of credits?
Buy a one-time pack at any time, or email support@wipeai.cloud and we will move you to a bigger plan. New credits are added as soon as they are paid.
Can I use the cleaned videos for client or business work?
Yes. You keep full rights to every video you upload and download. Only process videos you own or are allowed to edit.
Is my video private?
Videos are processed on secure servers, never shared and never used to train AI. They are deleted automatically after 24 hours.
Which payment methods are accepted?
Payments are processed securely by Stripe: major cards, PayPal, Apple Pay and Google Pay where available.
Why did my payment fail?
Banks sometimes block a first online payment to a new service. Try again, try PayPal or another card, or email support@wipeai.cloud and we will help.
Where are my invoices?
Every payment and invoice is in the Stripe billing portal, which you open from Billing in your account.